Cannot link Sky ID with mobile account

[caesarome]

@Anonymous  @Jremere 

To get you both some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Henry69]

I still have issues, nobody has resolved it. Spoke to customer services who said was to do with a secondary email address...was put on hold and told thst if the call was disconnected that they would call back. No call came after being on hold for 50 mins and line cut off!!! 

[caesarome]

@Henry69 

You keep logging into here with the multiple accounts, so if you want we can alert Sky to send it to your original account of @Henry69 

[JadeF14]

I’m also unable to link my mobile account despite it being there previously, also getting the Whoops message. It's even telling me my mobile number is wrong. Would like to access my piggy bank data and can't get onto the account can somebody help?

[caesarome]

@JadeF14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to  JadeF14.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[sunflower]

i am having same issue 

[Paul.kestley87]

Hello when I try login into my sky mobile account under main sky tv login, it's times out and says you are having issues... 

please can you help 

[Crazychick72]

• I am also having this issue and am unable to link my 3 x mobile sims to my family sky id account under my husbands name. I get a whoops even though all the information is correct. I have had access for the last 2 years but since my husbands sky email account was hacked...now sorted...I cannot get back onto sky VIP to use the piggyback.  Can some help please?

[caesarome]

@Crazychick72 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Paul.kestley87]

@@sky can I have an update on this please