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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Henry666  @Jremere 

To get you both some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

This message was authored by Henry69 This message was authored by: Henry69

Re: Cannot link Sky ID with mobile account

I still have issues, nobody has resolved it. Spoke to customer services who said was to do with a secondary email address...was put on hold and told thst if the call was disconnected that they would call back. No call came after being on hold for 50 mins and line cut off!!! 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Henry69 

You keep logging into here with the multiple accounts, so if you want we can alert Sky to send it to your original account of @Henry69 

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by JadeF14 This message was authored by: JadeF14

Re: Cannot link Sky ID with mobile account

I’m also unable to link my mobile account despite it being there previously, also getting the Whoops message. It's even telling me my mobile number is wrong. Would like to access my piggy bank data and can't get onto the account can somebody help?

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@JadeF14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to  JadeF14.

This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by sunflower This message was authored by: sunflower

Re: Cannot link Sky ID with mobile account

i am having same issue 

This message was authored by Paul.kestley87 This message was authored by: Paul.kestley87

Re: Cannot link Sky ID with mobile account

Hello when I try login into my sky mobile account under main sky tv login, it's times out and says you are having issues... 

 

please can you help 

This message was authored by Crazychick72 This message was authored by: Crazychick72

Re: Cannot link Sky ID with mobile account

  • I am also having this issue and am unable to link my 3 x mobile sims to my family sky id account under my husbands name. I get a whoops even though all the information is correct. I have had access for the last 2 years but since my husbands sky email account was hacked...now sorted...I cannot get back onto sky VIP to use the piggyback.  Can some help please?
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Crazychick72 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Paul.kestley87 This message was authored by: Paul.kestley87

Re: Cannot link Sky ID with mobile account

@@sky can I have an update on this please 

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