Cannot link Sky ID with mobile account

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to TediBest.

[TediBest]

Thanks people 🙂 I am good now. Everything is working properly ! Good support !

[Greenfingers001]

Update:

Spoke with @TediBest and resolved issue, thanks again for the escalation have a great day

[Rachy]

Having the same issue! Please help!!!

[Mushe1309]

I am also having the same issue.......again.  Why does the mobile account unlink itself from your main sky account. I can't manage anything to do with my mobile service.

[Tom-W19]

Hi @Rachy and @Mushe1309 

Your posts have been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Dave25]

Having same issue

[caesarome]

@Dave25 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Henry69]

I've also been trying for days to re-link my mobile account on the MySky app and having the same issue. Really had enough of these on going problems with Sky. Nothing on my account has changed yet I can't access mobile account so can't add data etc onto my phone. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Dave25.

[Tom-W19]

Hi @Henry69 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jremere]

Hi,

Having the same issue if anyone can help.

Thanks.

[Anonymous]

Me too, cannot access anything on my mobile account...Sky are a total sham and it still remains unresolved 

[caesarome]

@Anonymous are you the same person as @Henry69 ?

[Anonymous]

Yes I am the same person...Unsure as to why when I replied it asked me to create a user name??