Cannot link Sky ID with mobile account

[caesarome]

@Mushe1309 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Mushe1309 an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Cilitbang94]

I am trying to link my new Sky mobile account with my existing Sky TV account. Everytime I put in my details I get an error page.

"Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later."

[caesarome]

@Cilitbang94 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent Cilitbang94 an invite to chat.

[nathan0101]

I got so fed up with it I have taken a contract out with another provider where I don't have to use the net to get connected and I am very happy with them.

I would never use a provider where you can't talk to a human being and get good customer service ever again

[Lisa-P1987]

Thanks for chatting to us Cilitbang94. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.

[DanyalQ]

I am trying to link my Sky ID to my sky account to activate my SIM. It asks me to put in my surname, post code and bank account digits. I know they are correct but it tells me it isn't. So I'm not able to link the accounts and set up my SIM card. 

[caesarome]

@DanyalQ 

Would you like some help via the messaging team who will contact you via here if you would like. You have 48 hours to respond if you do wnat help from them.

[Onetimejoben]

I am having exactly the same issue - I get an error message every time I try and link my mobile to my sky account and it will not let me click on the manage button the website on any device. 

[caesarome]

@Onetimejoben 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @DanyalQ and @Onetimejoben.

[Chilledteacher]

Having exactly the same issue and have been for years. Called call centre and they couldn't help. Its infuriating! My husband who is the secondary account holder can get on and I have to ask him for data. 

how do I fix this please?

[caesarome]

@Chilledteacher 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.