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This discussion topic has been answered Discussion topic: Cannot get sky connection on after return to U.K.

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This message was authored by: Ds97

Cannot get sky connection on after return to U.K.

Just returned from Morocco and can not get connection to my sky network . Any help welcome. 


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This message was authored by: Daniel0210 Answer

Re: Cannot get sky connection on after return to U.K.

Posted by a Superuser, not a Sky employee. Find out more

@Ds97 

If you've very recently returned from abroad try this...

 

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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This message was authored by: Daniel0210 Answer

Re: Cannot get sky connection on after return to U.K.

Posted by a Superuser, not a Sky employee. Find out more

@Ds97 

If you've very recently returned from abroad try this...

 

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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This message was authored by: Ds97

Re: Cannot get sky connection on after return to U.K.

Thank you how do I do that as it just says roaming and offers no other options 

 

This message was authored by: caesarome

Re: Cannot get sky connection on after return to U.K.

Posted by a Superuser, not a Sky employee. Find out more

What phone do you have ?

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This message was authored by: Janeyco

Re: Cannot get sky connection on after return to U.K.

Samsung a56 5g

This message was authored by: PandJ2020

Re: Cannot get sky connection on after return to U.K.

Posted by a Superuser, not a Sky employee. Find out more

@Janeyco wrote:

Samsung a56 5g


Do you have a question about it?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Cannot get sky connection on after return to U.K.

Posted by a Superuser, not a Sky employee. Find out more

@Janeyco 

Have you followed the advice posted already in this topic ?

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