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Cannot even make calls

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Runner
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Cannot even make calls

I am aware of the data outage but is this why I cannot even make calls?

I've retried manually connecting to the network and it says unavailable.

Only my 4th day with sky mobile, not best pleased!

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Oracle
Posts: 70,075
Post 2 of 4
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Re: Cannot even make calls

The O2 network is down so issues like not making calls are going to happen today, I am not with Sky but with another network that uses the O2 network and all day I have been unable to make calls, sent texts or use data. Sadly there is nothing that can be done until O2 fixes these issues.

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Oracle
Posts: 70,075
Post 2 of 4
200 Views

Re: Cannot even make calls

The O2 network is down so issues like not making calls are going to happen today, I am not with Sky but with another network that uses the O2 network and all day I have been unable to make calls, sent texts or use data. Sadly there is nothing that can be done until O2 fixes these issues.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Community Manager
Posts: 5,713
Post 3 of 4
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Re: Cannot even make calls

It's been quite a 'fluid' situation. Calls and texts were impacted for a period but they should now be recovering. Data, on the other hand, we're still working on fixing. 

Sam
Community Manager

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Camera Assistant
Posts: 232
Post 4 of 4
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Re: Cannot even make calls

Calls are still intermittent 8 out of 10 calls won’t connect with. It’s just a bad situation for all involved.

 

My annoyance is Sky should be taking ownership of the issue. We contract with Sky, Sky contact with Telefonica. A 2gb data boost is nothing when you have 50gb in the piggy bank, and have been inconvenienced no end. I’d be have for a Sky Store voucher, but it should be a voucher per handset, not per account.

 

 

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