Cannot change my contract and cannot get. New contract

[TT8]

I have been trying to add a new sim to my account and change my existing plan, however everytime I make an application, it goes through but ina few mins, I get an email saying the order has been cancelled. I don't understand why this is?? 

[Daniel0210]

@TT8 

If you mean you're trying to order a new device then it's possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded in about 14 days.

[SKY1992bf]

@TT8  Sounds like you are failing the credit checks 

you can give sky a call on 150 and they will confirm if this is indeed the case but won't be able to give you the exact reason why you would need to sign up to a credit rating agency for that 

you should also be aware that multiple attempts at ordering which fails can impact your score further