Discussion topic: Cannot activate sim

This message was authored by: Angie1959 · ‎13 Jul 2022

My dad currently has a sky mobile account and has ordered ordered a new sim off his account for my moms phone. My mom has set up an account with yourself but is unable to link her skyId to the account as it says the information is not recognised.
Is this because you cannot have 2 sim cards on the same account or another reason?
thanks

This message was authored by: 63johnw · ‎13 Jul 2022

Hi @Angie1959 you can have up to 7 sims on one account but if your dad ordered the phone it will be on his account, it can't then go on her account.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: Cannot activate sim

Cannot activate sim

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