Cancelled order by sky

[Hanna29]

I placed an order for a iPhone 14 pro max and an iPad. They refunded me £32 for the iPad and was supposedly refunding the £80 for the phone on the same day. I am still yet to receive the £80 after speaking to sky on the phone numerous times. 

[caesarome]

@Hanna29 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Hanna29.

[Greenfingers001]

Update:

Spoke with @Hanna29 and manually processed £80 refund this will take 3-5 working days

Thanks again for the escalation have a great weekend 🙂