Cancellation of credit contract

[TL10]

I called sky as I could not get my order due to no stock to which they reordered phone in a different colour and had to cancel previous order/contract but I received an email saying I would have to pay in full or send product back but due to not even receiving the product in the first place do I still need to pay that 800 pound or not ? 
a new contract has been ordered ext so I should receive that in a few days 

[63johnw · Accepted solution]

Hi @TL10  its hard for us to say what's happened and what will happen. If you call sky they may be able to shed some light on what's going on. 

anything showing here ?

https://www.sky.com/myorders