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Discussion topic: Cancel old SIM

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This message was authored by Jenpen This message was authored by: Jenpen

Cancel old SIM

Daughter upgraded phone and used old SIM in new phone. Old contract now ended but being charged for both. Should she have activated new SIM as a replacement? Thanks
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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancel old SIM

Posted by a Superuser, not a Sky employee. Find out more

@Jenpen  She should have put the current sim in the new phone and not activate the new one 

 

if you are still within 31 day cooling off period for new sim call sky on 150 to cancel it 

 

if your outside the cooling off period give sky a call and see what they say but the likelihood is that you will have to pay for it for duration of minimum term 

 

contracts don't end until you give notice to cancel it's the minimum term that expires 


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Jenpen
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This message was authored by Jenpen This message was authored by: Jenpen

Re: Cancel old SIM

@SKY1992bf thank you! She is still within the 31 days. Will call sky tomorrow. She did only activate new SIM today (new phone ordered 8/12/23) after I noticed she was still being charged for both.

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