Cancel Ipad order once delivered & Opened?

[Natashaanon]

Hi, 

I'm still within the cooling off period having just recieved an ipad from Sky - the box has been opened and I've turned the device on etc but not used.  Does anyone know if it's now possible to cancel and send it back? Thank you

[Daniel0210]

@Natashaanon 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from your Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.