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Discussion topic: Cancel Ipad order once delivered & Opened?

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This message was authored by Natashaanon This message was authored by: Natashaanon

Cancel Ipad order once delivered & Opened?

Hi, 

I'm still within the cooling off period having just recieved an ipad from Sky - the box has been opened and I've turned the device on etc but not used.  Does anyone know if it's now possible to cancel and send it back? Thank you

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel Ipad order once delivered & Opened?

Posted by a Superuser, not a Sky employee. Find out more

@Natashaanon 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from your Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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