Can’t transfer number…

[Yasmine98]

I've just switched from o2 to Sky. I've set up my new phone and activating my eSIM but when I try to transfer my number through the Sky app I keep getting "whoops, there's been an error" any ideas why!!!???

[caesarome]

@Yasmine98 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Yasmine98  an invite to chat.