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Discussion topic: Can’t see my mobile account in the app

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This message was authored by Joshua021 This message was authored by: Joshua021

Can’t see my mobile account in the app

Hi there, I need to access my sky mobile account but it isn't showing in the app. I have another device which is showing but my mobile is not. This has been the case since I started the contract. From what I've found elsewhere, it seems that my mobile may have been purchased under a different account to my other device, however I was sure I purchased it under the same account as my other device. I need both devices to be in the same account and on the app so I can view them. I need to access my mobile account urgently as I am out of data. Many thanks. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t see my mobile account in the app

Posted by a Superuser, not a Sky employee. Find out more

If you call Sky @Joshua021 on the free 150 number from the mobile they can both roll the data for you and can look into the account issue.

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