Can’t see anything on my account

[Cardifftwilite]

Hi, I've been with sky over 5 years now, recently had new iPad, but since receiving it, I've not been able to see any of my products I have with sky mobile since, can only see old sky tv bills. But nothing else, so I can't even roll over any of my data etc, I've tried uninstalling the app but still the same. Even going onto sky website is still the same?

TIA

[Cardifftwilite]

Also forgot to say, I've tried linking account but it says already done 

[Chloe-W22]

Hey @Cardifftwilite ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

It sounds like you're account is linked to an old Sky account, and not the one you want to see currently. You can follow these steps to fix it: How to unlink your old Sky account