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This discussion topic has been answered Discussion topic: Can’t receive or make calls to other mobile networks

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This message was authored by: JMP4

Can’t receive or make calls to other mobile networks

This has only happened this morning 

I cannot be contacted by family members not on sky network, nor can I contact them.

Ive switched mobile on/off; don't have do not disturb or call forwarding on, I am using wifi calling but using mobile data makes no difference. 


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This message was authored by: caesarome Answer

Re: Can’t receive or make calls to other mobile networks

Posted by a Superuser, not a Sky employee. Find out more

@JMP4 

This is going to need reporting to Sky so are you able to call them on 150. If you are when asked any questions by the bot say nothing and remain on the line.

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This message was authored by: 63johnw

Re: Can’t receive or make calls to other mobile networks

Posted by a Superuser, not a Sky employee. Find out more

Hi @JMP4  any issues showing ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

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This message was authored by: JMP4

Re: Can’t receive or make calls to other mobile networks

It says all working fine

This message was authored by: caesarome

Re: Can’t receive or make calls to other mobile networks

Posted by a Superuser, not a Sky employee. Find out more

@JMP4 

What happens when you try to call them ?

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This message was authored by: JMP4

Re: Can’t receive or make calls to other mobile networks

From my mobile I can ring my landline but cannot ring my husbands mobile (he is on a different network) once you dial the number nothing happens, he gets a missed call notification.

he can't ring my mobile or even the landline, same just nothing. 

the rest of our family are on other networks and they can't ring our mobiles.

This message was authored by: caesarome Answer

Re: Can’t receive or make calls to other mobile networks

Posted by a Superuser, not a Sky employee. Find out more

@JMP4 

This is going to need reporting to Sky so are you able to call them on 150. If you are when asked any questions by the bot say nothing and remain on the line.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: JMP4

Re: Can’t receive or make calls to other mobile networks

Will do and thank you

This message was authored by: JohnWynne

Re: Can’t receive or make calls to other mobile networks

Can't make calls on my phone 

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