Can't receive incoming calls from Denmark on my Sky Mobile number

[YMC8]

Hi,

Recently I was told by people from Denmark that they couldn't call me on my mobile. They tried using mobile and landline at their end but it seems the problem is at my end. 

I've rarely received international calls ... until now ... the new company I work for is based in Denmark. It is important that people can contact me on my mobile (apart from Team, emails, etc. of course).

Is there any setting I need to change?

I can't seem to be able to speak to any human at Sky Mobile Support. 

Any help would be much appreciated.

Many thanks!

[Daniel0210 · Accepted solution]

@YMC8 
I can't seem to be able to speak to any human at Sky Mobile Support. Any help would be much appreciated.

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@YMC8 

What's happening when you call Sky on 150? As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.

[YMC8]

Many thanks! Managed to speak to someone and they've escalated to the network team.