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This discussion topic has been answered Discussion topic: Can’t pass the checkout for my online order

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This message was authored by: Nick218

Message posted on ‎28 May 2025 08:46 PM

Can’t pass the checkout for my online order

I have placed a product in my basket but can't go any further than the checkout just won't do anything just sits there and scrolls around 

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎28 May 2025 08:50 PM

Re: Can’t pass the checkout for my online order

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nick218  if it won't let you place the order then the only option is to call sky so they can investigate and help you place your order. 

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎28 May 2025 08:50 PM

Re: Can’t pass the checkout for my online order

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nick218  if it won't let you place the order then the only option is to call sky so they can investigate and help you place your order. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎04 Jun 2025 11:59 PM

Re: Can’t pass the checkout for my online order

I am having the same problem. Any update on the issue 

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This message was authored by: Daniel0210

Message posted on ‎05 Jun 2025 05:44 AM

Re: Can’t pass the checkout for my online order

Posted by a Superuser, not a Sky employee. Find out more

@Sakura7 

The same advice applies to you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Aw+giving+up+soon

Message posted on ‎09 Jul 2025 10:59 AM

Re: Can’t pass the checkout for my online order

Is there any updates - did anyone call to check if was glitch on website?

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This message was authored by: Daniel0210

Message posted on ‎09 Jul 2025 11:03 AM - last edited: ‎09 Jul 2025 11:04 AM

Re: Can’t pass the checkout for my online order

Posted by a Superuser, not a Sky employee. Find out more

@Aw+giving+up+soon 

This issue rears its ugly head every now and then iirc. Give Sky a call and an agent can place the order for you. 

edit: typo


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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