Can’t manage my SKY MOBILE account

[Chloe1985]

Me too! it is so infuriating. i can't roll my piggy bank data or anything unless i call up. 

I've tried on Chrome, Safari, Edge, Internet explorer, from three different phones and from a laptop. Constantly get the same message. I can log into my account, but whenever i click on any of the links to manage it, i get the same message "whoops there's been an error". the pages do load, but within a second, they are redirected to the error page. Mine also has been going on for months and I'm getting fed up. 

[Gmco]

I'm fed up too. I've been on the phone to Sky 4 or 5 times about this and they have been no help. This forum was no help either. I think I'm going to have to move away to a different provider. 

[AmyJane]

This is now happening to me when I go into the app and press manage it just takes me back to phones for sale I have no way of managing my account , piggy bank or bills, 

I have tried all browsers and the app with no luck , please can you advise how to fix this 

[Chloe1985]

I apparently have a solution for this but can't say I am pleased with what the sky team member told me I have to do....

if you've switched from the old sky (and perhaps had a sky go account so you could watch it in your phone or iPad) and now have sky glass - the streaming service, it messes up your account. Dont ask me why. I was told the only way to solve this was to contact customer services and provide them with a new email address to use with your sky account. I haven't tried this yet because I haven't figured out what's worse - not being able to properly manage my account, or needing to set up a new email address just for the purpose of sky. I like all my bills etc managed under the one email address.