Can’t manage my SKY MOBILE account

[caesarome]

What's happening @Srh1978 and has this been working for you previously or are you new to Sky Mobile ?

[Loretta221]

This is happening to me also. I have tried iPad, computer and an iPhone to log in and link my sky mobile so I can manage it to no avail.

[z0elee2001]

I've had my contract for months now and the issue still hasn't been resolved. I feel like I'm being conned. It's a joke I can't access anything 

[caesarome]

@Loretta221 @z0elee2001 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Maz82kay]

Can anybody help me? I have sky mix for the data plan and I can't change it via the app or online. I want to change my data plan but it just says whoops there's been an error

[Greenfingers001]

Thanks for escalating this. We’ve sent @Maz82kay @z0elee2001 and @Loretta221 ,  an invite to chat.

[Lisa-P1987]

Update - Spoken to Maz82kay, after a few checks, we found they needed to call and speak to our Sky ID team.  🙂

[Greenfingers001]

Update:

Spoke with @Loretta221 and advised to call in and speak to our contact centre.

Thanks for the escalation have a great afternoon 🙂

[Annie8]

Hello, I am trying to access manage on sky mobile, when I click manage it automatically reverts to phones so can't access my account? Using iPhone 

[Heyy]

I am having the same issue!! Please help 

[caesarome]

@Annie8 @Heyy 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Annie8 and @Heyy.

[Gmco]

I am having the same issue - been having the same issue for months - tried calling and no help. Please help me!!!

[caesarome]

@Gmco 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.