Can’t manage my SKY MOBILE account

[Sarah+Willi]

I am having a similar issue - can't manage my mobile account via the My Sky app or using different browsers on the web. Every time I click on Manage, it reverts to phones and asks me to choose a new phone. It's infuriating!

[caesarome]

@Jess6596  @Sarah+Willi 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us Sarah+Willi. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Ryan8]

I am unable to manage my sky mobile account too. It keeps taking me back to the phones page. 

Can anyone help? Tried to contact Sky but I kept getting passed to the wrong department! I gave up in the end!

Thanks in advance! 

[caesarome]

@Ryan8 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Ryan8.

[Ryan8]

I am unable to log into Ryan8 so I have had to do another - Ryant8. 

please can you reply to that one? 

[Char8733]

I can't access the Manage of My Mobile. I have been out of data for 3 days and want to add more but am unable to. Please can I get some help with this? 

[caesarome]

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@Char8733 wrote:

I can't access the Manage of My Mobile.

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@Char8733 

Why, what is happening and have you tried using the MySky app instead ?

[z0elee2001]

I can't access the ''manage my account' setting on the sky mobile app/website. 
I can't see my bill date, how much my bill is, how to change my data plan or why I've been overcharged.  
Is anybody else having this issue? 
I've had this issue for a few weeks now.

[z0elee2001]

So am I. I can't access anything. If it's been going on since February how come sky haven't sorted this? It's important 

[eggwigg]

They do this on porpuse so that you have to call them if you want to remove a service etc. Funny how its never an issue adding a service!

[PandJ2020]

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@eggwigg wrote:

They do this on porpuse so that you have to call them if you want to remove a service etc. Funny how its never an issue adding a service!

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You seemed to have posted your comment on the wrong thread.  This is about managing, nothing about removing a service?

[Srh1978]

I am having this very same issue.  

I have also tried on my laptop, on other search platforms and on and off the app... help!

Thanks