Can’t manage my SKY MOBILE account

[Sgmann0596]

I'm trying to manage my sky mobile account and whenever I click on the manage tab it keeps coming up with

'Whoops, there's been an error'

this has been happening for about 6-7 months now. Can anyone help please 

Thank you 

[GD1]

@Sgmann0596   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Dean44444]

I do have exactly the same problem. Can't manage my Sky Mobile account because  every single time when I trying I see message " uups something went wrong. Pls help

[caesarome]

@Dean44444 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Greenfingers001]

Update:

Spoke with @Dean44444 and it appears the issue is when using Samsung Internet browser on the device, when trying a different browser it worked, anyone with the SAME issue please try a different browser (chrome/edge etc) or check for updates on the Samsung Internet browser followed by clearing cookies/cache etc.

Thanks again for the escalation have a great day 🙂

[Ljd2705]

Hello, I am trying to access manage on sky mobile, when I click manage it automatically reverts to phones so can't access my account? Using iPhone 12 

[caesarome]

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@Ljd2705 wrote:

Hello, I am trying to access manage on sky mobile, when I click manage it automatically reverts to phones so can't access my account? Using iPhone 12 

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Have you followed the advice above to try a different web browser or to use the MySky app ?

[Ljd2705]

Yes both, and cleared browsing history 😞 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86]

Update - this issue has now been resolved after a private chat

[Jess6596]

I am having the same issue and I need to pay my bill.... can anyone help?