Discussion topic: Can’t make or receive calls
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Message posted on 02 Oct 2025 07:22 PM
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Can’t make or receive calls
For over a week now, my family and I are unable to make or receive calls using sky mobile. We live in Buckinghamshire. Is there a problem with phone mast in this area??
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All Replies
Message posted on 02 Oct 2025 07:24 PM
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Re: Can’t make or receive calls
Does any mast issues show here for you:
https://www.sky.com/help/servicestatus/mobile
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Oct 2025 07:28 PM
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Re: Can’t make or receive calls
Thankyou for sharing....yes it's confirmed a phone mast in area isn't working. But no indication of when it might be fixed or any compensation?
Message posted on 02 Oct 2025 07:34 PM
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Re: Can’t make or receive calls
The mast is not owned by Sky so you will be waiting on a 3rd party to fix it.
There is no automatic right to compensation as there is with broadband, however once the mast has been repaired and your mobile is working there is nothing from stopping you contacting Sky about this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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