Can’t make calls

[Tracey531]

Needs fixing I e a disabled adult at a placement they must be able to contact me if he has a seizure!  Stressed mum 

[caesarome]

@Diane703 

Is this via a Sky Talk landline phone that you are having these issues or a Sky Mobile phone ?

[caesarome]

@Tracey531 

For some a reboot of a phone is fixing it so have you tried this ?

[JSav1]

I'm having this issue today also

[Alan-Bez]

Both me and my partner are on sky mobile and experiencing the same problems...cannot call out...number not recognised! And people letting us know that they cannot phone us! Turning phone off and then back on fixes the problem for a while. I tried to phone my mum but it went straight to giffgaff voicemail, but she is not with giffgaff??? Don't know what is going on.

[Beccaboocon]

Also can't receive or make calls

[LisaFitzo79]

I also can't make calls to my family on sky mobile just says incorrect number, this is actually a serious safety issue

[Diane703]

My bill is up to date 

it has done this a few times iPhone 15 

[Daniel0210]

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@Diane703 wrote:
it has done this a few times iPhone 15 

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@Diane703 

As this is a mobile issue and not a Sky Talk landline issue your posts have been moved into a thread discussing similar problems customers are having last week and today. 

[harveytheviking]

So a couple of hours after switching the 5G auto off and putting my phone on 4G, can't make or receive calls again. 
Sky need to tell their different teams to talk to each other, online chat tell you you need a replacement sim and phone in, you call and they tell you no you can't have it. What's going on?

[brynwills]

wifes phone doing exactly the same "dialed an incorrect number" whats app call works sky network doesnt

[Lizlibla-]

Why am I unable to ring my Husband. He is also on sky mobile and it says "sorry you've dialled an incorrect number" What's going off. Been like this for 3 days now.

[caesarome]

@Lizlibla- 

There is an ongoing issue that is being t investigated by Sky as other people are also getting this same error.

[Ggrangecook]

Me and my husband can't make calls either we are all on sky mobile keeps saying "sorry youve dialed an incorrect number " 

[Daniel0210]

@Ggrangecook 

Sky are aware some customers are having this issue. It's being investigated. In the meantime switching your phone off and back on again is working for some.