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This discussion topic is read only This discussion topic has been answered Discussion topic: Can’t make calls

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Message posted on ‎23 Jul 2025 07:39 PM

Re: Can’t make calls

Had this been resolved for anyone?! I still can't make or receive calls, I'm in Kent....

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Message posted on ‎23 Jul 2025 07:45 PM - last edited: ‎23 Jul 2025 08:09 PM

Re: Can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

@RKD 

It's being investigated. In the meantime switching your phone off and back on again is working for some.

 

Also carry out the advice on the post marked as the answer. 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎24 Jul 2025 11:40 AM

Mobile doesn’t work outside my house

My phone has stopped working once I'm away from home. I'm unable to make or receive calls and I have no access to any apps. The settings say my WiFi isn't connected. 
Any help would be greatly appreciated. 

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Message posted on ‎24 Jul 2025 12:00 PM

Re: Mobile doesn’t work outside my house

Posted by a Superuser, not a Sky employee. Find out more

@Teens1 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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Message posted on ‎24 Jul 2025 12:18 PM

Re: Mobile doesn’t work outside my house

My phone not ringing out

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Message posted on ‎24 Jul 2025 12:28 PM

Re: Mobile doesn’t work outside my house

No mast issues. I reset network settings too

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Message posted on ‎24 Jul 2025 12:38 PM

Sky Mobile issues

I cannot call my vet, the call fails immediately. They cannot call me either & had to use a private staff mobile. Another customer of there's has said there are issues with Sky Mobile. Can anyone advise what's happening. I would have hoped Sky would inform their customers 

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Message posted on ‎24 Jul 2025 12:39 PM

Re: Sky Mobile issues

**their's**

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Message posted on ‎24 Jul 2025 12:43 PM

Re: Sky Mobile issues

Posted by a Superuser, not a Sky employee. Find out more

@Gill08 

Your post has been moved into this thread discussing issues some Sky mobile customers are experiencing. 

Take a look at the advice on the post currently showing as the answer. It's being investigated. In the meantime switching your phone off and back on again has worked for some.

 

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
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Message posted on ‎24 Jul 2025 12:55 PM

Re: Mobile down

Do you have a link for the online form that you completed please?

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Message posted on ‎24 Jul 2025 01:03 PM

Re: Mobile doesn’t work outside my house

Posted by a Superuser, not a Sky employee. Find out more

@Teens1 

I have moved your post to the topic at hand on this issue so the latest inf from Sky can be found further up the page as the one marked as the answer.

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Message posted on ‎24 Jul 2025 01:12 PM

Re: Can’t make calls

does not resolve it !

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Message posted on ‎24 Jul 2025 01:20 PM

Re: Can’t make calls

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@garnish 

What doesn't resolve it? You haven't said what you've tried.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
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Message posted on ‎24 Jul 2025 01:32 PM

Re: Sky Mobile issues

Thank you. I managed to call them and found out that engineers were on it. He read out to me a network reset fix that I now have in case of any future issues. And he put me in the update texts so that I will be advised when it's fixed. Good to know

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Message posted on ‎24 Jul 2025 01:43 PM

Can’t call or receive calls

Been like this for days. When people ring me, it doesn't ring at all. And when I try to call someone it says they're on another line. Rlly getting on my nerves 

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