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Discussion topic: Can’t make calls
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Message posted on 22 Jul 2025 08:06 AM
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Re: Can’t make calls
Both myself and partner having the same issue. Ongoing for 2 days now and partner uses his phone for work calls. This is affecting work and daily life. We are in Essex
Message posted on 22 Jul 2025 08:11 AM
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Re: Can’t make calls
Message posted on 22 Jul 2025 08:41 AM
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Can’t make or receive phone calls
Both me and my husband cannot make or receive calls, we have noticed this issue since Saturday 19/7/25
wjat is going on? How can we fix this?
Message posted on 22 Jul 2025 10:09 AM
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Re: Can’t make calls
How do I send this info to you? Obviously I'm not posting number and account details to the
forum?
Message posted on 22 Jul 2025 10:13 AM
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Can't receive calls or make calls?
I can't make any calls or receive any calls? Any idea what the problem is. Bill has been paid.
Message posted on 22 Jul 2025 10:28 AM
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Re: Can’t make calls
I am currently experiencing this issue. It is intermittent, and turning the phone off and on seems to resolve it until it occurs again. This is affecting dialling out to landlines and other mobiles. It is also affecting inbound calls, as my wife tried to call me and received a 'number isn't recognised' message.
Message posted on 22 Jul 2025 10:50 AM
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Re: Can’t make calls
I didn't even realise until today which is the 22nd of July that my phone wasn't working excepting calls or making calls. I thought the people that I was waiting to ring me ghosting me now I've missed very important phone calls I missed very important appointments which are gonna cost me money when is this going to be fixed?
Message posted on 22 Jul 2025 10:55 AM
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Re: Can’t make calls
I am having the same issue. But when I can connect with in a few seconds of the phone call it goes quiet. This has been going on since Saturday now. It also appears to not connect mostly in the mornings. When I try to dial out it just goes to call ended but when I have had people trying to contact me they have said it says incorrect number. This has become frustrating as I need my phone for work and to contact my children.
Message posted on 22 Jul 2025 10:57 AM
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Unable to make calls or receive calls
Today I'm unable to make or receive calls.
Message posted on 22 Jul 2025 11:16 AM
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Re: Unable to make calls or receive calls
Same here!! Very annoying.
Message posted on 22 Jul 2025 11:27 AM
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Re: Unable to make calls or receive calls
Hi my phone isn't receiving calls nor is my other phone on this account?
Message posted on 22 Jul 2025 11:30 AM
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Re: Can’t make calls
Sorry to hear of the issues you are having! While this is being investigated by Sky, you can try the below steps to see if this resolves the issue.
Please complete the steps in this order.
Step 1- Restart Device
Step 2- Put airplane mode ON then OFF
Step 3- Reset network
Check below for how to reset network:
Iphone- Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings
Android- Settings > System/General Management > Reset > Reset Mobile Network Settings.
Community Moderator
Message posted on 22 Jul 2025 11:37 AM
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Re: Unable to make calls or receive calls
@KooStew @kerriej1234 @neismada1
I have moved your posts into a thread already discussing this. Please see the advice provided by Community staff whilst this is being investigated.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 22 Jul 2025 11:44 AM
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Re: Can’t make calls
What I can't I understand is why you never gave your sky mobile customers heads up that this could happen to your phone this is so inconvenient.
Message posted on 22 Jul 2025 11:45 AM
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Re: Can’t make calls
Because it's not affecting all customers. I've made a 23 minute call this morning without any problem.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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