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Discussion topic: Can’t make calls 4G or wifi

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This message was authored by: Gemgem5

Can’t make calls 4G or wifi

This week my Sky mobile stoppwd letting me make and receive calls (4G and wifi) and ends the calls immediately. Inbound calls don't go to voicemail. I also can't use 4G for browsing. I've worked through all the guidance on sky website, reset network and done all hacks for iPhone iOS update and still no luck. And obviously can't call sky for help as can't make calls. Help!! 

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This message was authored by: Lisa-P1987

Re: Can’t make calls 4G or wifi

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: Gemgem5

Re: Can’t make calls 4G or wifi

I’ve had no invite to a chat and my complaint logged last Sunday [Removed] remains yet to responded to. A complaint I might add, that I told the call handler you will need to email me as I have no working phone number to receive calls. I doubt this has been considered!  

 

Moderator notes: Remove complaint ref

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