Can’t link my sky id to my mobile account

[KRees63]

 

Hi 

I've recently took out a mobile phone contract with you for an iPhone 13 and that is linked fine to my sky id. Yesterday I took out a contract for an iPad Air but I can't link it to my sky id. It's saying account is already linked but I can't see the order on my sky account. Any help would be great. Thanks 

[caesarome]

We are customers here but a message like that usually means that it has linked to a different account, perhaps a old closed one.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat