Can't link my mobile to my account - Payment via Credit Card

[Manas]

I have an existing Sky account where I pay the bills via my credit card. While I am linking my mobile to this account it suggested me to speak to customer care. I called up the technical department and spoke to him for around 90 mins but he could not able to fix it and asking me have an alternare mail id and he can register the sim for new mail id. It seems Sky customer service professional does not have a basic understaning of Single Customer View. 

Can the Admin escalate this matter to an responsible technical department who can solve my problem?

Thanks,

MP 

[caesarome]

@Manas 

I'm not an admin but to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.