Can’t link accounts

[Ben221]

Can't link my accounts 

[caesarome]

Why, what is happening ?

[Marky2275]

If you mean linking your mobile account to the my sky app ive had the same problem for over a year, I had to get my bill online and create a shortcut app for my phone, got fibre and stream accounts on the my sky app, phoned plenty of times to try and get it sorted but no help at all

[caesarome]

@Marky2275 

What happens when you try to use the app ?

[Marky2275]

The app works fine for fibre and sky stream but when i try to link my mobile account it just comes up with error messages

[caesarome]

Would you like the messaging team to contact you via here to see if they can help ?

[Marky2275]

Yes please, that would be great thanks

[caesarome]

@Marky2275 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Marky2275 an invite to chat.