0

Discussion topic: Can’t get passed checkout

Reply
This message was authored by 84katiejanehughes This message was authored by: 84katiejanehughes

Can’t get passed checkout

I am trying to buy an Apple Watch but can't get passed checkout - it just keeps spinning. Any ideas? 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get passed checkout

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a different web browser or device, if you have and the same happens then the only way to get the order placed will be by calling Sky.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
84katiejanehughes
Topic Author
This message was authored by 84katiejanehughes This message was authored by: 84katiejanehughes

Re: Can’t get passed checkout

Managed to speak to someone who placed the order but now can't sign the credit agreement - doesn't matter what device I use! 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get passed checkout

Posted by a Superuser, not a Sky employee. Find out more

With the credit agreement what is happening ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
84katiejanehughes
Topic Author
This message was authored by 84katiejanehughes This message was authored by: 84katiejanehughes

Re: Can’t get passed checkout

Sorted now - had to click the link in the email

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion