Can't get any services for mobile on the mysky app as account isn't showing

[Bentham]

The mysky app was down the other day, and since the update my mobile account has disappeared!

It's says "join sky mobile", and when I try and link an account, I get the message "your account is already linked. I basically get sent around in circles.

Most frustrating part is, I switched to an esim and have upgraded my phone, I can't get my new phone up and running because of the above.

[caesarome]

As it is saying your account is already linked are you signed in with your main Sky ID as you need to be with ?

[Bentham]

Yes, I only have 1 sky account.

[caesarome]

If you need help with this 150 is the number to call Sky on so they can look into this login issue for you.

[Bentham]

Done this, but they still haven't resolved the issue, just some **bleep** about changing the email address on the account like that's going to do anything.

[Red20]

I'm getting exactly the same.  Keep ringing, keep getting excuses and no help.