Can't find credit agreement

[Chelledyerxx]

I have just ordered a Macbook on the phone, I have had an email to say I need to sign a credit agreement, but when I follow the links it just takes me to the shop?

[63johnw]

Hi @Chelledyerxx have you tried this ?

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[Chelledyerxx]

Yes I have - it's the same as following my email link, takes me to the shop and not a credit agreement.

[63johnw]

To get you some help @Chelledyerxx  i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Chelledyerxx]

Thank you so much

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Chelledyerxx.

[claire75]

hi 

i am also having issues signing a credit agreement. like the previous member i am also being directed to the shop??

any help will be greatly appreciated

thanks

[Chelledyerxx]

Apparently my new purchase is linking to an old account which is why I can't see it? They are getting back to me tomorrow, worth calling them to sort it out.

[claire75]

im able to access both accounts and neither are allowing me to do it.

😞

[caesarome]

@claire75 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[claire75]

Thats great thanks so much for your help 🙂

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.