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Can't connect to mobile data

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Runner
Posts: 2
Post 16 of 24
545 Views

Re: Can't connect to mobile data

Thank you for message im going to ring them in the morning i post my outcome what they have say tomorrow cheers ian

Researcher
Posts: 5
Post 17 of 24
534 Views

Re: Can't connect to mobile data

Phones playing up sorry for any confusion 


@Ian+jeffress wrote:

Iv been with sky for 2 months now and still cant get any mobile data on both of my phones



Try using these APN settings:

 

Mobile Data > Access Point Names > Create New Access Point...

 

Name: Sky Mobile Internet

APN: mobile.sky

 

You might need to delete the settings sent through to you by Sky.

Runner
Posts: 1
Post 18 of 24
383 Views

Re: Can't connect to mobile data

Question 

 

I can’t change these setting on the iPhone max ? Any tips. 

Oracle
Posts: 70,075
Post 19 of 24
371 Views

Re: Can't connect to mobile data

The settings posted above are not for iPhones @RYANHOL1234 so for yours I would request them yourself, to do this use this device support link:

 

https://www.sky.com/help/devicesupport/

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Viewer
Posts: 1
Post 20 of 24
241 Views

Re: Can't connect to mobile data

Yes  since joining Sky from o2 2 weeks ago  I've had no data connection at all  other than for a few hours after endless phone calls and following instructions etc . All to no avail, can only use WiFi, think I may be going back to o2 pretty soon . 

Sound Designer
Posts: 73
Post 21 of 24
206 Views

Re: Can't connect to mobile data

Todays outage has nothing to do with any previous problems, it's also a problem on the O2 network and Telefonica in the rest of the world so anyone using that network is affected.

.
Researcher
Posts: 9
Post 22 of 24
169 Views

Re: Can't connect to mobile data

back to no network at all for me at the mo - no text calls or data ! Smiley Sad(

Oracle
Posts: 70,075
Post 23 of 24
157 Views

Re: Can't connect to mobile data

This is the story on the BBC regarding the O2 outage which as you can see from the article is why Sky are having issues today:

 

https://www.bbc.co.uk/news/business-46464730

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Community Manager
Posts: 5,713
Post 24 of 24
139 Views

Re: Can't connect to mobile data

Please see this ongoing latest discussion on the outage. https://helpforum.sky.com/t5/Sky-Mobile/mobile-data-issues/td-p/2936136/page/2

 

I've locked this thread for now as a lot of the content pertains to past events. 

Sam
Community Manager

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