Can’t call landline form mobile

[Billyandden]

Last Wednesday I was on phone to sky for 1hr15mins  ,sent new sim tried it Monday and rang them Monday night, they activated it still couldn't ring landlines ,another 1hr 27mins on phone ,guy said ,ill escalate this and it will be fixed in 1week, he said I'll won't need to ring again ,I came on here tonight and in 10mins I had problem solved, so thanks for all the help guys 👍 😀 

[63johnw]

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@Billyandden wrote:

Thanks for the reply ,I'm gonna ring sky though  just  to see why this has happened ,so glad I was able to get help here

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I doubt anyone at the sky call centre will be able to say why this has happened @KevNewMedia is a sky staff member and has confirmed there will be no charges. 

[AJTeee]

I will try the 0044 trick in the morning. 

Do I just remove the 1st 0 of the number and replace it with 0044? 

(removed) I will be reporting this. 

Moderator note: Removed campaigning.

[Billyandden]

Yes drop the 0 and use 0044 

[Big+Bald+Man]

I called sky again mentioning the 0044 fix,  they haven't a clue whats going on  but confirmed I wouln't have call charges using this method.  Now gotta spend an hour updating all my contacts.  They did waive this months bill as way of an apology  so I suppose that's something.

[AJTeee]

I have been waiting for sky to call me back its been longer than 72 hours. Their customer service needs making a lot better. 

As it happens I tried calling my own landline to check if I'm still having issues but it seemed to call , to my surprise. 

A bit of communication from sky to say they fixed it or to check I'm still having the problems would  have been helpful. 

[KevNewMedia · Accepted solution]

Hi Everyone

Apologies for the late reply in coming back to you, and thank you once again for highlighting the problem. This problem has now been resolved, so I'm going to lock the thread 👍