Can’t call landline form mobile

[Big+Bald+Man]

Things still the same, no landline access.  Been in touch again with Sky using the 150 number.  They say they need a further 5 days to sort it and my issue has been put on priority.   This is really a hassle as i need to call landline numbers for health reasons.   They have just sent me a handset configuration text which has made no difference as its not my phone at fault.

[KevNewMedia]

Hi All

I've had this today as well.

I've been able to call landlines in the past, however something's changed. I had to store the phone number in my contacts with 0044 and losing the leading 0 from the number, like I'm calling home from abroad. I didn't have to do this before. It's worked for me though. 

Does it work for others? I'm using a Samsung Galaxy S24 Ultra on Android 14.

Let me know if this works for you please

[Billyandden]

• I can't rung landlines  from my sky mobile ,customer service have tried to help ,no luck  guy said he will escalate it and should be fixed in 1week  that was Monday  heard nothing yet 

[Billyandden]

I got sent a new sim  same number ,and still can't ring landlines 

[caesarome]

Have you tried what @KevNewMedia posted above ?

[Billyandden]

My local landlines numbers start with 02890  

[Big+Bald+Man]

I've just tried that and it works.  I replaced the the first zero in my land line numbers with 0044.  Thanx for that.  Now are sky going to charge me extra for the call treating it as an overseas number to the UK????.  I will contact Sky again tomorrow to inform them of this fix  cheers

[Billyandden]

I did this too and its worked, now do I need to ring sky to make sure I don't get a extra charge for these nos,this has been a nightmare from last Wednesday, thanks for everyone who replied 

[Big+Bald+Man]

I think i'll not call landlines till I confirm with Sky  This has been stressful enough without the additional call costs they could possibly bill me for.

[Billyandden]

Can u post what sky say when u ring ,I'd you are going get charged ,its obviously  a sky problem so you shouldn't be charged 

[63johnw]

Why would you be charged ? You are dialling a uk number. 

[Big+Bald+Man]

I'll post up tomorrow what they say,  they have definitley changed some network setting their end  or there is a bug in the system.

[63johnw]

Hi @Big+Bald+Man  and @Billyandden  i have landline numbers saved that way in my contacts, I call them daily and don't get charged. 

[KevNewMedia]

You're not roaming from out with the country, therefore there isn't a charge involved.

What device are you using? Android or Apple?

Do you have a recollection of getting any updates that mentioned a carrier update?

[Billyandden]

Thanks for the reply ,I'm gonna ring sky though  just  to see why this has happened ,so glad I was able to get help here