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Discussion topic: Can’t call landlines from Sky Mobile (Calls to Mobiles work)

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This message was authored by Ed2202 This message was authored by: Ed2202

Can’t call landlines from Sky Mobile (Calls to Mobiles work)

Hi, I tried calling a landline number from my mobile but get advised the call is not permitted but when I check my settings I can find no issue or location to chcek on any conflicts. Account is not in def

 

Moderator note: subject of thread updated to better reflect the conversation


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Can’t call landlines from Sky Mobile (Calls to Mobiles work)

Posted by a Sky employee

Hi Everyone

 

Apologies for the late reply in coming back to you, and thank you once again for highlighting the problem. This problem has now been resolved, so I'm going to lock the thread 👍

Thanks
Kev
Community Manager

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This message was authored by PhilB99 This message was authored by: PhilB99

I need to talk to a mobile network engineer: Problems calling specific landline numbers

I'm having problems calling landline numbers, specifically my own home.  When I try to call I get a recorded message saying "Sorry this number doesn't exist, please check and try again" then it hangs up.  I have asked my ISP to check out my landline but it comes up with NFF but evenso I have a booking for an Openreach engineer visit.  My ISP can get through on my landline so can my son who is on Vodafone but neither me or the wife both on Sky Mobile can get through and get the same message.  I've got a new sim on my phone but no change.  Many years ago I was working in Gloucester and couldn't ring home until I had travelled some distance and moved into a different cell network region so I suspect something like this is happening again.  My wife has made a couple of calls to landline numbers on the same exchange as us with no problems.  The numbers she's called all start with an 8 whereas our number starts with a 7 so the network may be dropping a bit somewhere. 

 

I've tried but I can't find anywhere to call to report the problem, can anyone help please?

 

MTIA

Phil

This message was authored by 63johnw This message was authored by: 63johnw

Re: I need to talk to a mobile network engineer: Problems calling specific landline numbers

Posted by a Superuser, not a Sky employee. Find out more

Hi @PhilB99  a long thread on the subject. 

https://helpforum.sky.com/t5/Sky-Mobile/Receiving-a-message-that-my-home-number-does-not-exist/m-p/4...

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This message was authored by PhilB99 This message was authored by: PhilB99

Re: I need to talk to a mobile network engineer: Problems calling specific landline numbers

Hi @63johnw 

Very many thanks for your help this is exactly the problem.  Happily there's no rugby on this afternoon to interrupt my call to 150.

 

Kind regards,

Phil

This message was authored by PhilB99 This message was authored by: PhilB99

Re: I need to talk to a mobile network engineer: Problems calling specific landline numbers

Although the techies claim not to have found anything wrong the problem has gone away.  Thanks to you guys I now know what to do if the problem returns.

This message was authored by EDGARTHEFIRST This message was authored by: EDGARTHEFIRST

Re: I need to talk to a mobile network engineer: Problems calling specific landline numbers

You are not alone in the community , but Sky has ignored this problem for weeks, I have phoned, complained three times, respond from Sky, sod all, they like your money, but service comes way down the line.

I have asked our  Vodafone friends and business are now useing emails as phone service is not fit for purpose! It is only seems to be Vodafone , 02 and EE no problems, someone get your finger out and sort it please !

 

 

 

 

This message was authored by Dawniep12 This message was authored by: Dawniep12

Transferred to sky from ee cannot make landline calls or send texts

Transferred to sky from ee cannot make landline calls or send texts

This message was authored by caesarome This message was authored by: caesarome

Re: Transferred to sky from ee cannot make landline calls or send texts

Posted by a Superuser, not a Sky employee. Find out more

Have Sky told you that your number has been transferred over from EE to your Sky sim and if so when were you told this ?

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This message was authored by Dawniep12 This message was authored by: Dawniep12

Re: Transferred to sky from ee cannot make landline calls or send texts

number was transferred a few weeks ago 

This message was authored by caesarome This message was authored by: caesarome

Re: Transferred to sky from ee cannot make landline calls or send texts

Posted by a Superuser, not a Sky employee. Find out more

Is your number correct in your phone's settings ?

 

If this is an iphone go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone.


If it is an Android phone go to About Phone > My Phone number, change it and reboot the phone. Also in text settings change the chat function to automatic. Make sure your current number is ticked and the temporary one isn't.


If it is correct then try ordering a replacement sim as that will come with the correct transferred number:

 

https://www.sky.com/help/articles/replacement-sim

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Can’t call landline form mobile

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ed2202  this has come up before, call sky on 150 so they can look at your account and the number that's having issues isn't blocked at account level. 

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by AJTeee This message was authored by: AJTeee

Re: Can’t call landline form mobile

I'm having the exact same issue
This message was authored by Dawniep12 This message was authored by: Dawniep12

Re: Transferred to sky from ee cannot make landline calls or send texts

I chasnged the phone number and turned phone off. still not working 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Transferred to sky from ee cannot make landline calls or send texts

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

If it is correct then try ordering a replacement sim as that will come with the correct transferred number:

 

https://www.sky.com/help/articles/replacement-sim


 

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This message was authored by gareth103 This message was authored by: gareth103

Re: Transferred to sky from ee cannot make landline calls or send texts

Same with me, switch from ee to sky, phone number switched over, about a week of getting calls and making them fine, then today no longer working.

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