Can’t activate new device SIM and can’t view account or bills for it on my skyID?!

[Sjones990]

So I've got 3 devices on my skyID, or which I should have, but it's only showing the first and last device ordered but not the middle one from weeks ago.
Sim activation does not work.

I fear I've messed around with it so much that I've probably set it up wrong as a replacement sim instead of new sim/ new contract additional.
Plus my phone or bills for that specific device is none existent on my account.

Yes I used the same account when I ordered it plus same email address etc in which I received all the correspondence relating to the device etc on - it's just not showing the device or sim anywhere on my sky.

I don't really care about it not showing or any of the SIMS I simply just want to make sure I'm paying for it as don't want to get in trouble. It's been a few weeks since took out the device so don't know wether it's going to come out of my bank soon or not but I don't want any trouble.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[charles+sneddon]

Hi. Did you manage to get the problem resolved? I'm having the exact same issue. Super frustrating 

[caesarome]

@charles+sneddon 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent charles+sneddon an invite to chat 🙂

[Greenfingers001]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Sjones990]

Sky - can you please re-activate this and give me another 48 hours to try and sort this out please. I'm willing to sort this out. Thank you

[caesarome]

I have alerted Sky again for you @Sjones990 so look out for the chat bubble over the next few hours.

[Lisa-P1987]

Thank you for escalating this. We have sent Sjones990 another invite to chat 🙂 
 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks