Can't activate new SIM - already linked to account

[TamDing]

New mobile and SIM. Go online to activate SIM and get message 'your account has already been linked'. No option to activate SIM anywhere I can see???

[caesarome · Accepted solution]

@TamDing 

For help with the account already linked message I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[caesarome]

@Lisa-P1987 

You have sent this to me in error so can you close it and send it to @TamDing 

[Linda192]

I'm having the same problem 'account already linked' and back to home page when I try to activate my new sim. Did this get resolved and if so can my query also be escalated?  🙂

[caesarome]

@Linda192 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Linda192 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.