Can't access my messages/contracts page

[KRizwan]

Hi,

I am unable to access my messages/contracts page. Whenever I try on the pc or the android app, I get the error "This page is restricted, Sorry, you cannot view this page."

Has anyone else encountered similar issues?

Thanks.

[caesarome]

@KRizwan 

Can you access your bill ?

[KRizwan]

@caesarome 

Yes I can access my bills and apparently other areas of My Sky, so not a burning issue.

However, I have a standing message on my dashboard saying that I have a new message which I can't retrieve.

Thanks

[caesarome]

Does this link produce the same result:

https://www.sky.com/mymessages

[KRizwan]

Unfortunately I get the same error on the link as well.

[caesarome · Accepted solution]

You will have to contact Sky about this so rather than phoning them I would sent them a message via one of their social media channels as there are links at the bottom of this page you can use to do this.

[KRizwan]

@caesarome Will do. Thank a lot for your help with this. Appreciated!