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Discussion topic: Can’t access account online won’t link

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Avatar for Anjbarclay2
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This message was authored by: Anjbarclay2

Message posted on ‎17 Nov 2025 09:10 PM

Can’t access account online won’t link

I can't get access to my online mobile phone bills it won't link my account keeps staying linked but it never works so I can't access two mobile phone accounts 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎17 Nov 2025 09:12 PM

Re: Can’t access account online won’t link

Posted by a Superuser, not a Sky employee. Find out more

Hi @Anjbarclay2  if you are sure you are using the correct login/account details (could you have an old ID that's been used?) then you will need to call sky on 150 for help. 

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This message was authored by: caesarome

Message posted on ‎17 Nov 2025 10:10 PM

Re: Can’t access account online won’t link

Posted by a Superuser, not a Sky employee. Find out more

@Anjbarclay2 

If it is saying it is linked then it has been so you do not need to do this anymore as you need to now make sure you are using the correct ID/email address to login to your account.

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