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Discussion topic: Can’t access 3G on my new sky phone

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This message was authored by: Jhughes

Message posted on ‎25 Jul 2025 08:49 AM

Can’t access 3G on my new sky phone

Hi Iv just switched to sky mobile from 3 but I can't use 3G or call out from the phone. My previous number has been switched over successfully and the new sim has been activated. Still no luck. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎25 Jul 2025 09:20 AM

Re: Can’t access 3G on my new sky phone

Posted by a Superuser, not a Sky employee. Find out more

@Jhughes  3G is old tech and is being switched off, if not already done so, your phoen should have 4G and/or 5G, if it's only a 3G model it's time to upgradeto a new device, as all networks will close 3G.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎25 Jul 2025 10:02 AM

Re: Can’t access 3G on my new sky phone

Posted by a Superuser, not a Sky employee. Find out more

To access 5G via your phone you would need to activate it via your account first.

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Message posted on ‎25 Jul 2025 10:13 AM - last edited: ‎25 Jul 2025 10:14 AM

Re: Can’t access 3G on my new sky phone

@Jhughes wrote:

Hi Iv just switched to sky mobile from 3 but I can't use 3G or call out from the phone. My previous number has been switched over successfully and the new sim has been activated. Still no luck. 

Did your phone work with Three? They have switched off 3G in most areas and are now only 4G/5G.

 

Sky uses the O2 network who are also starting to turn off 3G. There are more details at https://www.sky.com/help/articles/sky-mobile-3g-switch-off-impact-customers 

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