Can not connect to sky mobile app

[Danwaite]

I can not contto sky mobile on the app to manage my account 

the tv and broadband are connected but the mobile section seems defective- can anyone help me?

i need to roll some data over

i recently upgraded my handset and the issue seems to have come since then

[63johnw]

Hi @Danwaite  have linked you account ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Danwaite]

Yes, I tried but it said it was already linked

[63johnw]

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@Danwaite wrote:

Yes, I tried but it said it was already linked

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I think you will need to call sky on 150 @Danwaite  sounds like the new device/sim may be on a different account for some reason. 

[caesarome]

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@Danwaite wrote:

Yes, I tried but it said it was already linked

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Then you might be logged in with the wroing username or email address.

[Danwaite]

All sorted now. Thanks all

[caesarome]

@Danwaite 

To helps others reading this how did you fix it ?