Can anyone help please my mobile data isn’t working on iPad 2024

[Sarahgray943]

Please can anyone help my data isn't working on iPad 2024 11inch

I have tried having the settings sent to my iPad but nothing is coming through 

[caesarome]

Had it been working prior to today ?

[Sarahgray943]

Hi I've been using my wifi so I am not sure as I received it about 2 weeks ago from Sky but I took it out with me today and it wasn't working

i have phoned Sky and they were saying about resetting network settings but i am not receiving the message on my iPad to do it. 

[caesarome]

Have you activated the sim ?

[Sarahgray943]

Yes I had an email saying the esim was activated. 
Sky are saying there's a problem 

but then said to try the reset network but when I click it it's coming up sending the settings through to my iPad number but nothing is coming through 

[caesarome]

Have you tried creating the settings yourself, these are for the iphone so I would presume they are the same for your iPad:

Settings > Network & Internet > Mobile network Sky > (stroll down) Access point names

Click + (Edit acess point - details as follows)

Name: mobile.sky
APN: mobile.sky
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS port: Not set
MCC: 234
MNC: 57
Authenication type: Not set
APN type: default
APN protocol: IPv4
APN roamimg protocol: IPv4
APN enable/disable (appears grey) -will switch to enabled)
Bearer: Unspecified
MVNO type: GID
MVNO value: 0C

To save press : (top right hand corner and press save)

Restart Phone

[Sarahgray943]

I cant finde network and interent 

it says i should of received an esim activation code and i havent 

[caesarome]

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@Sarahgray943 wrote:

it says i should of received an esim activation code and i havent 

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You said earlier that the esim was activated or are you trying to convert a sim to an esim ?

[Sarahgray943]

I think I presumed it was activated as when I go on to my sky app it says 100gb etc manage sim 

but my mate had an iPad from Sky and she said she had to activate it with a eSIM code 

sorry I just presumed it was activated when i set the tablet up etc 

[caesarome]

If you have a physical sim then you could activate it and either use it or convert it to an esim:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Or this link expains how to activate the esim:

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

[Sarahgray943]

Apparently the eSIM is already in the iPad I've tried reinstalling it etc and qr code comes up but asks for an activation code 

I will have to try and phone Sky tomorrow as I have 2 iPads from Sky and none of them are working and I paying for the data