Can I request a refund for account credit

[Maryam321]

I currently have a free Sky mobile sim as I am on the Social Tarriff for broadband, however my mobile account is in credit from a family sim I was paying for, for my daughter, who has now left Sky. Due to my bill being zero every month, the credit is remaining in the account, is there a way I can have it refunded, or switched over to credit my broadband account?

[GD1]

@Maryam321   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Maryam321.