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Discussion topic: Can I cancel my agreement and return my IPad Pro 10.9?

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This message was authored by Sparky3366 This message was authored by: Sparky3366

Can I cancel my agreement and return my IPad Pro 10.9?

Despite my best efforts, I'm finding it virtually impossible to justify and pay for my iPad Pro 10.9. Is there an option for me to return this device and cancel the agreement without having to pay the rest of the agreement off?

this is purely for financial reasons...

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can I cancel my agreement and return my IPad Pro 10.9?

Posted by a Superuser, not a Sky employee. Find out more

@Sparky3366 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 63johnw This message was authored by: 63johnw

Re: Can I cancel my agreement and return my IPad Pro 10.9?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sparky3366  if you are outside the cooling off period you will be liable for the payments, you can't just return it and stop paying. 

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I AM NOT A SKY EMPLOYEE

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