Calls cutting out when calling another Sky mobile user.

[Anonymous]

My husband, parents and myself are all with Sky mobile. The issue only seems to happen when I call one of them.  I call them and within 30 seconds it goes silent.  They can hear me but I cannot hear them.  I have tried a new phone and SIM card, so I know that is not the issue.  It never happens when calling others who are on different networks.  Obviously, this is an issue, as they are the main people that I am calling.  At the weekend, I thought I had finally found someone who was not on Sky Mobile, who also could hear me, but I could not hear them, then I found out that they have moved the Sky too.

Any advice please, as it seems very odd that it only happens when calling others on the Sky network.

Thanks

[caesarome]

It might be worth you ordering a replacement si to see what happens when you start using it:

https://www.sky.com/help/articles/replacement-sim

[Anonymous]

Thank you for the reply.  I have already tried one new SIM card which did not help, but I may try again and see if it does anything.

[Carter2005]

Happens to us aswell. 

[Anonymous]

It is very annoying isn't it.  Imagine if it was an emergency.  Any experts that can help please?  Thanks