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Call Forwarding when Unanswered

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Call Forwarding when Unanswered

Hi there - just joined Sky from Giffgaff (same underlying O2 signal, etc).  Used to be able to do call forwarding when unanswered (on my Moto g6 plus) but cant seem to do it with Sky.  I can do the basic call forwarding, but just not the specific call forwarding when unanswered.

 

Is this something that isnt supported with Sky?  I had assumed that it would be the same as its all o2, but is that a bad assumption to make? Is there a full list of MMI codes somewhere?

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Oracle
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Post 2 of 12
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Re: Call Forwarding when Unanswered

I'm not sure if this is what you are looking for:

 

https://www.sky.com/help/articles/making-a-call

 

It looks like you have add the numbers first unless I have misunderstood you.

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Researcher
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Post 3 of 12
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Re: Call Forwarding when Unanswered

well, sort of, thanks.

 

I think what you have given is for Sky landlines, not the mobile service.

Camera Operator
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Post 4 of 12
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Re: Call Forwarding when Unanswered

I'd imagine this is what you need under voicemail settings  https://www.sky.com/help/home/sky-mobile/device-help/sky-mobile-voicemail/articles/sky-mobile-voicem...

Or this one under call forwarding https://www.sky.com/help/home/sky-mobile/data-calls-and-texts/articles/data-calls-and-texts

But sounds like it's probably a device setting rather than voicemail setting. Have a look around I'm sure you can find what you need. 

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Camera Operator
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Post 5 of 12
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Re: Call Forwarding when Unanswered

@MrMoobs that first link doesn't work, try this https://www.sky.com/help/home/sky-mobile/device-help/sky-mobile-voicemail/articles/sky-mobile-voicem...

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Researcher
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Post 6 of 12
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Re: Call Forwarding when Unanswered

Thanks but that just points me to the area of my phone where I can set them which isn't working. I am after the short dial codes like these on the Giffgaff forum:

 

https://community.giffgaff.com/t5/Tips-Guides/giffgaff-network-short-codes-for-call-divert-call-wait...

 

For some reason (presumably the apn settings arent correct in my phone or something??), but it's simply not accepting it via the traditional way

Camera Operator
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Post 7 of 12
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Re: Call Forwarding when Unanswered

Don't think Sky do it like that. Not many do, I know Vodafone used to. There is nothing in the voicemail settings. And as far as I'm aware it's setup via the phone settings. If no one can help you here you may have to contact Sky direct to get the answer you want. 

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First Assistant Director
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Post 8 of 12
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Re: Call Forwarding when Unanswered


@MrMoobs wrote:

Hi there - just joined Sky from Giffgaff (same underlying O2 signal, etc).  Used to be able to do call forwarding when unanswered (on my Moto g6 plus) but cant seem to do it with Sky.  I can do the basic call forwarding, but just not the specific call forwarding when unanswered.

 

Is this something that isnt supported with Sky?  I had assumed that it would be the same as its all o2, but is that a bad assumption to make? Is there a full list of MMI codes somewhere?


I have the same problem. With O2 I could set calls to forward if unanswered but Sky seem to only support "Always forward".

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Researcher
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Post 9 of 12
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Re: Call Forwarding when Unanswered

Surprisingly I have just worked out that Sky does support all of these codes as I've just applied the codes for 'unanswered' and 'no signal'and it worked. No idea why, but my (Android) phone itself still suggests I have no forwarding set up under the call settings area, but I tested it and it worked perfectly.

 

I can only assume that, when looking under call settings, it asks Sky what is set up and they are supposed to return some code or similar that they are not doing, but the functionality is still working.

 

You may want to test this yourself in case I'm going mad, but all seems good to be.

First Assistant Director
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Post 10 of 12
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Re: Call Forwarding when Unanswered


@MrMoobs wrote:

Surprisingly I have just worked out that Sky does support all of these codes as I've just applied the codes for 'unanswered' and 'no signal'and it worked. No idea why, but my (Android) phone itself still suggests I have no forwarding set up under the call settings area, but I tested it and it worked perfectly.

 

I can only assume that, when looking under call settings, it asks Sky what is set up and they are supposed to return some code or similar that they are not doing, but the functionality is still working.

 

You may want to test this yourself in case I'm going mad, but all seems good to be.


I've just tries using the codes and it does indeed work. Just a shame it can't be set and status read from the phone settings.

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Camera Operator
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Post 11 of 12
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Re: Call Forwarding when Unanswered


@MrMoobs wrote:

Thanks but that just points me to the area of my phone where I can set them which isn't working. I am after the short dial codes like these on the Giffgaff forum:

 

https://community.giffgaff.com/t5/Tips-Guides/giffgaff-network-short-codes-for-call-divert-call-wait...

 

For some reason (presumably the apn settings arent correct in my phone or something??), but it's simply not accepting it via the traditional way


@MrMoobs are you saying that these codes will work when typing them into your phone?

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Researcher
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Post 12 of 12
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Re: Call Forwarding when Unanswered

correct - well specifically for me, I only tried the call divert if unanswered and call divert if unreachable, but yes, both of those MMI codes are functionally working for me (when inputting the code directly into my keypad and dialling it) even though my phone itself tells me I dont have anything applied.

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