Bryan12

[Bryan12]

On my home screen I'm getting a 'No Sim . No Service' message

Also getting a 'Not registered on network message'

Phone is a Samsung Galaxy A13, tried taking out the sim and cleaning it but no help.

Tried the sky virtual helpline, absolutely no help whatsoever.

Can anyone assist please 

[caesarome]

Has this just started to happen ?

Have you recently transferred a number to Sky ?

Does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Bryan12]

Just happened today, have been using the sim for nearly 3 years.

There was a scheduled update by Samsung overnight, not sure if this has caused the problem.

Have checked the link, seems there are no issues

[caesarome]

Since the update have you rebooted your phone ?

[Bryan12]

Yes have re-booted a few times to try and fix the problem

[caesarome]

You could try ordering a replacement sim incase the one you have is faulty:

https://www.sky.com/help/articles/replacement-sim